True Key is replacing SafeKey. You must migrate your data before March 30, 2016
Document ID: TS102300
Environment
McAfee SafeKey
Intel Security True Key
Summary
You might have been advised (by email or by a notification in your SafeKey browser toolbar) to migrate from the older McAfee SafeKey product to the new version: Intel Security True K­ey. This article describes how to migrate your SafeKey data to True K­ey.

Update:

NOTE: If you are reading this article after March 30, 2016, you might still be able to access and migrate your data manually using the steps in TS102486.

Migrate your SafeKey data now; you will lose access to your data after March 30th.

On March 1st, 2016 SafeKey entered the formal End Of Life (EOL) status – meaning that Intel Security's commitment to SafeKey has ended. What this means to you is that SafeKey will soon cease functioning,

After March 30th, 2016 you will no longer be able to log in to SafeKey from either:

In addition, after March 30th, Technical Support will not be able to assist you with any problems with SafeKey, or with migrating your data. Technical Support can only assist in removing the SafeKey program from your device.

The one exception is if you are an existing user of the browser plugin, where you can still access a copy of your password data offline from within the plugin. This is your cached local copy of your stored SafeKey data. In this situation, the SafeKey browser plugin will continue to function because it has access to this single cached copy of your data, but you will not be able to add or change logins because this copy is static.  

NOTE:  If you are using the plugin, you can still export your data from SafeKey to an unencrypted file* by using the Export to option under Tools in the SafeKey plugin.
 
* This unencrypted file contains any passwords previously stored in SafeKey; anyone with access to the file location can access the passwords. Therefore we recommend that users protect this file and secure-delete it (empty trash) once they have migrated to a new password manager.


IMPORTANT: 

  • If you have data in a SafeKey account that you want to migrate to True K­ey, you must complete the migration before March 30, 2016. After March 30, 2016 SafeKey will no longer be available or supported. In addition, your SafeKey data will no longer be available after this date.
  • If you do not have data that you want to migrate, simply install True K­ey, create a True K­ey account, and begin adding data to your new account (see Solution 3). 
 
Problem
Your McAfee product tells you that SafeKey is being replaced with a newer, enhanced password manager called True K­ey, and you need to upgrade.
Solution 1
How to migrate your SafeKey data on your desktop system (Windows or Mac)

NOTE: If you want to migrate your SafeKey data to True K­ey, you must complete the data migration steps on a desktop system (such as a Windows or Mac computer). These steps cannot be performed successfully on a tablet or smartphone. If you do not want to migrate your SafeKey data to True K­ey, see Solution 3.

Overview:
To migrate your SafeKey data on your Desktop system, install True K­ey, create a True K­ey account, and log in with your new True K­ey credentials. The data migration and removal of SafeKey are performed automatically.

Steps for migrating your SafeKey data on your desktop system:
  1. Install True K­ey by downloading it from My Account at home.mcafee.com, or by clicking on the link in the email you received.
  2. Create a True K­ey account using one of the following methods:

    • A new email address and password
    • Your original SafeKey email address and password
       
  3. Log on to True K­ey with your new True K­ey account credentials.
  4. True K­ey should detect that SafeKey is installed and ask you to log on with your original SafeKey credentials. The data migration will begin at this point. When complete, check and confirm that your SafeKey data has been successfully migrated into True K­ey.

    NOTES:

    • You can skip this step and later import the SafeKey data at any time until  March 30, 2016, after which you will no longer be able to access or import your SafeKey data.
    • SafeKey should be uninstalled automatically at the end of the migration process.
Solution 2
How to install and configure True K­ey on your mobile device (tablet or smartphone)

NOTE: If you want to migrate your SafeKey data to True K­ey, you must complete the data migration steps on a desktop system (such as a Windows or Mac computer). These steps cannot be performed successfully on a tablet or smartphone. If you do not want to migrate your SafeKey data to True K­ey, see Solution 3.

Overview:
When the data migration is complete on your desktop, you can install True K­ey on your tablet or smartphone. When you log on to True K­ey with your new credentials, your SafeKey data should already be migrated. After you have verified that True K­ey contains your SafeKey data, you can uninstall SafeKey from your device.

Steps for configuring True K­ey on your tablet or smartphone:
  1. Search your app store for True K­ey, or click on the link in the notification you received.
  2. Follow the steps for your app store to install True K­ey, and then log in to True K­ey with your new True K­ey credentials. True K­ey should now contain your SafeKey data.
     
    IMPORTANT: Before proceeding, confirm that your SafeKey data has migrated correctly into True K­ey.
     
  3. Uninstall SafeKey from your device.
Solution 3
How to install True K­ey without migrating SafeKey data

If you do not have a SafeKey account, or do not want to migrate your SafeKey data to True K­ey, follow these steps to install True K­ey:
  1. Install True K­ey from My Account at home.mcafee.com (on desktop systems) or from your app store (on tablets or smartphones).
  2. Create a True K­ey account.
  3. Log in to True K­ey using your new account credentials, and begin using True K­ey.
Solution 4
How to reset your master password for SafeKey

There are two methods you can use to reset your SafeKey master password: Forgot your password, and Change password. Both methods are shown below:

Forgot your password
When you attempt to log in to your SafeKey account, there is a Forgot your password link below the Log In button.
  1. Open your web browser and navigate to https://safekey.mcafee.com/?forgot=1.
  2. Type the email address you used to register SafeKey and click Send Email.
  3. Wait for the recovery email to arrive in your inbox. If you do not receive the email, check your spam or junk mail folders.

    NOTE: The email also contains a password hint. This might remind you of your password and enable you to access your account without resetting.
     
  4. If the hint does not help, click the Recover your McAfee SafeKey account link in the email.
  5. You will receive a message that a one time password will be sent to the email address that you specify. Type your email address again and click Send Email.
  6. When the email arrives, click the link or copy and paste the link into a browser that has the SafeKey extension installed.
  7. When the page opens, click Recover Account.
  8. Type your new password, type it again to confirm, then follow the prompts to complete the password reset. 

Change Password
Perform the following steps if you know your password but want to change it:
  1. Log in to SafeKey and click My McAfee SafeKey Vault.
  2. Click Change Settings.
  3. On the General tab, type your new password, type your password hint, and then click Update.
Related Infomation
After Intel acquired McAfee in 2010, McAfee became part of the Intel Security division of Intel. Therefore, while SafeKey is branded as a McAfee product, True K­ey is branded as an Intel Security product.
Platform/Issue Type
Mobile or Tablet
Mac
PC
Affected Products
McAfee SafeKey
Intel Security True Key
McAfee Total Protection
McAfee Small Business Security
McAfee LiveSafe
McAfee All Access
McAfee Internet Security
Content Type
Upgrade/Migrate
End of Life Notices
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