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How to deactivate a license so it can be installed on another computer


Environment

All McAfee Consumer products

Problem

If you have installed your McAfee software on the maximum number of computers for the number of licenses you purchased, and you need to install your software on a new computer, you have to purchase additional licenses or deactivate the license on an existing computer. When you install the software on a new computer, the deactivated license becomes active on the new computer.

The most common reason you would need to deactivate a license would be in the event of a computer hardware failure requiring a hard drive replacement or new computer.

Solution

To deactivate a license from your current McAfee subscription and release the license for use with a different computer:

  1. Open a web browser and go to http://home.mcafee.com
  2. Click My Account.
  3. Type your McAfee user account and password.
  4. Click Log In.

    If you want your browser to remember your user name, select Remember Me.
     
  5. Select the device to deactivate the license from.
  6. Click Deactivate.
To activate the license on another computer, follow the instructions in TS100342 from the computer you are installing your McAfee products on.