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How to uninstall Online Backup


Environment

Affected Products:
McAfee Online Backup

Affected Operating Systems:
Windows 7
Windows Vista
Windows XP

Summary

This article contains instructions on how to remove both the Unlimited Storage and Limited Storage versions of McAfee Online Backup. 

Solution

The Unlimited Storage version does not limit the amount of data that you can upload to the online servers. The Limited Storage version does have limits on the amount of data that you can upload. Aside from the storage limitation, installing and removing the application functions are identical.

There are two standalone and two integrated installation types:

Standalone installations
  • Online Backup Unlimited Storage is the only McAfee application installed 
  • Online Backup Limited Storage is the only McAfee application installed 
Integrated installations
  • Online Backup Unlimited Storage is accompanied by another McAfee Security Suite
  • Online Backup Limited Storage included as a feature of Total Protection or Internet Security Suite

Method 1 - Uninstall using Windows controls
There are three different methods to uninstall McAfee Online Backup, depending on the type of your install. The first method described below is a standalone installation, where no other McAfee products are installed on your computer. In this environment, the correct way to uninstall Online Backup is using the Windows controls.

Windows 7/Vista

  1. Click the Windows button and select Control Panel.
  2. Double-click Programs and Features.
  3. Select McAfee Online Backup and click Change/Remove.
  4. In the Windows Installer dialog, click Yes to confirm that you want to uninstall the product.
  5. After the uninstall completes, restart your computer.

    IMPORTANT: Save any open files and then close all other applications before you restart your computer.

Windows XP

  1. Click Start, Settings, and select Control Panel.
  2. Double-click Add or Remove Programs.
  3. Select McAfee Online Backup and click Change/Remove.
  4. In the Windows Installer dialog, click Yes to confirm that you want to uninstall the product.
  5. After the uninstall completes, restart your computer.

    IMPORTANT: Save any open files and then close all other applications before restarting your computer.


Method 2 - Uninstall, then reinstall the McAfee suite

If your Online Backup software was installed separately, but you chose to integrate it with your installation of Total Protection or Internet Security Suite, you have to uninstall the entire suite to remove it. After you uninstall and restart your computer, you can reinstall your Security Suite without selecting Online Backup.

  1. Uninstall your McAfee Security suite and Online Backup:
    1. Click Start, Settings, and select Control Panel (Windows 7/Vista users, click the Windows Orb and select Control Panel).
    2. Double-click Add or Remove Programs (Windows 7/Vista users, double-click Programs and Features).
    3. Select your McAfee suite and click Remove or Uninstall/Change.
    4. Follow all prompts to uninstall your McAfee Security Suite.
    5. Restart your computer.
       
  2. Uninstall your Online Backup Standalone application:
    1. Click Start, Settings, and select Control Panel (Windows 7/Vista users, click the Windows Orb and select Control Panel).
    2. Double-click Add or Remove Programs (Windows 7/Vista users, double-click Programs and Features).
    3. Select McAfee Online Backup and click Remove or Uninstall/Change.
    4. Restart your computer.
       
  3. Reinstall your McAfee Security suite using the steps detailed in article TS100342


Method 3 - Integrated installations: MOBK Limited Storage included as a feature of Total Protection or Internet Security Suite
If your McAfee Online Backup came with your Total Protection or Internet Security Suite, you have to uninstall the entire Security Suite to remove it. You can then reinstall your Security Suite and select a custom installation option to avoid installing Online Backup.
  1. Click Start, Settings, and select Control Panel (Windows 7/Vista users, click the Windows Orb and select Control Panel).
  2. Double-click Add or Remove Programs (Windows 7/Vista users, double-click Programs and Features).
  3. Select your McAfee suite and click Remove or Uninstall/Change.
  4. Follow all prompts to uninstall your McAfee Security Suite.
  5. Restart your computer.
  6. Reinstall your McAfee Security suite using the steps detailed in article TS100342.





 

Related Information

NOTES:

  • Uninstalling McAfee Online Backup does not remove your data from the McAfee servers.
  • Use the Replace Machine option to re-attach your computer to your data and resume backups of the existing uploaded data.
  • Uninstalling the application does not cancel your Online Backup account.