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How to download and install McAfee consumer products


Environment

Affected Suites:
All McAfee Security Suites

Affected Operating Systems:
Microsoft Windows 8, 8.1
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP
Apple Mac OS X 10.7 (and higher)
Google Android Smartphones and Tablets
Blackberry Smartphones
Symbian OS

Summary

This article describes how to log in and install McAfee products.

Solution

Installing on a PC or Mac for the first time
The first time you install your McAfee software, our account management dashboard will help you get started.
  1. Open a web browser and go to http://home.mcafee.com
  2. Click Log In.
  3. Type your email address and password, and click Log In.

    If you do not have a McAfee account, select New User? Register Now, follow the prompts to create your McAfee account, and then click Log In.

    If you want the website to remember your username in the future, select Remember Me.
     
  4. Click My Account.

    An install helper automatically displays to give you quick access to protect your devices.
     
  5. Select the operating system you are currently using from the pop-up menu and click Continue.
  6. Read the End User License Agreement (EULA) and check the box beside I've read and accept the McAfee License Agreement to accept the terms and continue to the download and installation.
  7. If a serial number displays, make a note of it, as you may be prompted to enter this later.
  8. Follow the onscreen instructions to install and configure your McAfee software on your computer.

    You can also select additional protection products, such as Family Protection.

Installing to additional computers
After your first installation, you can install to additional devices (providing you purchased enough licenses).

  1. Log in to your McAfee account at http://home.mcafee.com from the computer you want to protect.
  2. Click the (+) icon.

    An install helper automatically displays to give you quick access to protect your devices.
     
  3. Select the operating system you are currently using and click Continue.
  4. Select the product you want to install and follow the onscreen instructions.

    You can also select additional protection products, such as Family Protection.


Installing on a mobile device
  1. Open a web browser and go to http://home.mcafee.com
  2. Click Log In.
  3. Type your email address and password, and click Log In.

    If you do not have a McAfee account, select New User? Register Now, follow the prompts to create your McAfee account, and then click Log In.

    If you want the website to remember your user name in the future, select Remember Me.
     
  4. Click My Account
  5. Select the type of mobile device you want to protect and click Send Link.
  6. Select the mobile device platform and the product you want to install.
  7. Click Next.
  8. Select your country and type your mobile phone number or device nickname (for tablets).

    The link to download your software is then sent to your device using SMS or email.
     
  9. Follow the link sent to your device to install.

    Ensure you use the same phone number and email address during activation.
After your installation is complete, your McAfee product(s) can be accessed using the shield icon on the taskbar (PC), the dashboard (Mac), or the home screen on your tablet or mobile device.



Redeeming a retail card / Activating your subscription:

  1. Open a web browser and go to the URL listed on your retail card.
  2. Select your country and language from the drop-down menu.

    NOTE: While the registration page attempts to select the correct region, the data chosen may be incorrect. Confirm that the information is correct before you continue.
     
  3. Type the registration number from your retail card.
  4. Type your email address and click Submit.
  5. Ensure your email address is correct, then click Verify.

    NOTE: If your email address is incorrect, click Edit to return to the previous screen, correct your email address, then click Verify to continue.
     
  6. Follow the on-screen instructions to create a McAfee account and use the installation steps above.

Previous Document ID

307225