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My account shows the subscription has expired


Issue Description

It is possible that your subscription has expired and you have to renew it.

If you are certain your subscription has not expired, ensure that you are not logged in under an email address that is not associated with an active subscription. Also, check the System Date and Time on your computer.

This document explains how to determine if your subscription has expired, and what to do if your subscription has not expired but appears to be.

Solution

  1. Go to the McAfee homepage at http://home.mcafee.com.
  2. Click My Account.
  3. Click Log In.
  4. Type your registered email address and password and click Log In.
  5. Select your installed computer.
  6. Double-click the M icon in your task bar.
  7. Click Navigation.
  8. Click Subscription.
  9. Verify that the Expiration Date and email addresses match those shown in your My Account page. If the data does not match, contact Customer Service by Chat or Phone.


Update your account or renew your subscription
If your subscription is going to expire within the next 30 days, or has recently expired, you can renew your subscription for another year:

  1. Select the computer which requires a renewal.
  2. Click Renew in the details.

    NOTE: The Renew link is not available for Retail or Trial services. If you have a Retail or Trial service you would like to renew, contact Customer Service by Chat or Phone.
     
  3. Follow the prompts and, if requested, provide your billing information.


Check System Date and Time properties

If your account is up to date, the System Date and Time on your computer might be configured incorrectly. Use the following procedure to verify the System Date and Time for your computer:

  1. Double-click the clock in the bottom right of the task bar.
  2. Verify the date and time are correct. If they are incorrect, change them to the correct settings.
  3. Attempt to log in to your account again.

Previous Document ID

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