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How to install McAfee LiveSafe


Environment

Affected Products:
McAfee LiveSafe

Affected Operating Environments:
Microsoft Windows 8, 8.1
Microsoft Windows 7
Mac OS X 10.6 (and higher)
Apple iOS 5 (and higher)
Google Android devices

Summary

McAfee LiveSafe offers protection for PC, Mac, and mobile devices.

For minimum system requirements or to see which products you can install on specific devices, see TS101836.

 

Solution

Install or reinstall on a PC or Mac
The first time you start your new computer you are prompted to register. One of the questions on this screen asks if you agree to share information with McAfee. If you select this option, your LiveSafe products is automatically set up for you as part of your normal setup process. If you do not select this option, you can still activate your LiveSafe product later by selecting the McAfee tile and creating (or logging in to) a McAfee account.

If you purchased a LiveSafe retail card, you can redeem your purchase using the steps in TS101807.

You can watch a short demonstration of the install process on YouTube at http://www.youtube.com/watch?v=kRpHiFheHJg.

  1. Open a web browser and go to http://home.mcafee.com from the additional Mac or PC you are installing on.
  2. Click Log In.
  3. Type your email address and password, and click Log In.

    If you do not have a McAfee account, select New User? Register Now, follow the prompts to create your McAfee account, and click Log In.

    If you want the website to remember your user name in the future, select Remember Me.
     
  4. Click My Account.
    You see the install helper, which allows you quick access to protect your devices.
     
  5. Select the (+) icon.
  6. Select the correct LiveSafe product subscription, and then click Download.
     
    NOTE: You can also choose to install additional protection programs you have purchased, such as McAfee SafeKey and Personal Locker from this product subscription selection.
     
  7. Read the End User License Agreement (EULA) and click I Agree to accept the terms and continue to the download and installation.
  8. Follow the onscreen instructions to install and configure your McAfee software on your computer.


Install on a mobile device
You can watch a short demonstration of the mobile device install process on YouTube at https://www.youtube.com/watch?v=PeIISPo1pcg.

  1. On a PC or Mac, open a web browser and go to http://home.mcafee.com.
  2. Click My Account.
  3. Type your email address and password, and click Log In.

    If you do not have a McAfee account, select New User? Register Now, follow the prompts to create your McAfee account, and click Log In.

    If you want the website to remember your user name in the future, select Remember Me.
     
  4. Select the (+) icon.
  5. Select the mobile device you want to protect and click Send Link.
  6. Select the mobile device platform and the McAfee LiveSafe Mobile Security.
  7. Click Next.
  8. Select your country and type your mobile phone number or device nickname (for tablets).

    The link to download your software is then sent to your device using SMS or email.
     
  9. Open the McAfee email and click Download now.
  10. Click Download again, then read and accept the License Agreement.
  11. In the app store, select Open.
  12. Log in with your My Account credentials and create a six-digit PIN.


You can also download LiveSafe apps from various device-specific app stores. Before installing from an app store, ensure you have created an account at http://home.mcafee.com and have logged in once:

  • The Windows app store
  • The Google Play
  • The Amazon app store
  • The Apple store

Ensure you use the same email address and password from your install or retail card redemption for each device.