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How to download and install McAfee All Access on your smartphone


Environment

Affected Products:
McAfee All Access

Affected Devices:
Android
BlackBerry
Symbian

 

Summary

Use the instructions in this article to download and install McAfee All Access on your smartphone. For help with installing McAfee All Access on additional devices, see the Related Information section.

IMPORTANT:

  • If you already have a standalone (non-McAfee All Access) copy of Mobile Security on your device, contact McAfee Support for assistance.
     
  • If you previously installed McAfee All Access, but were not automatically upgraded, remove the software from the device and reinstall it. Any prior backed-up data is safe, and you can transfer it to your new account later. If you have previously used another version of Mobile Security on the same device, all data backed up to that account will be automatically moved to your new account.
     
  • If you have used Mobile Security before, but have changed both your device and phone number recently, you might not automatically see your data from your other account. Contact McAfee Support to guide you through the account migration process.
     

Video Tutorial

You can watch a video about installing McAfee All Access on your smartphone on YouTube at: http://www.youtube.com/watch?v=qXhOOzFRKAI.

Solution

To protect your smartphone, do the following from your home computer:

  1. If you are not already in My Account, open a web browser and go to http://home.mcafee.com.
  2. Log in to your My Account page using your McAfee email and password.
  3. Click the (+) icon.
  4. Select the smartphone and click Send Link.
  5. Select the Mobile Security product and click Next.
  6. Select your country and type your mobile phone number.

    NOTE: Ensure that each mobile phone number you specify is unique and belongs to the smartphone you are adding. If you receive an error that a phone number is already in use, contact McAfee support. 
     
  7. Select the way you want to receive your install link:
    • Text it to me: Sends you an SMS message with the install link. 
    • Email it to me: Emails you the install link.
    • Give me the web address: Displays the install link on your screen.
       
From your smartphone:
  1. Open the text message or email from McAfee and select the link to open the download page in your mobile browser.
    NOTE: If you chose to have the web address and activation code displayed in the previous step, tap to enter this content in the smartphone browser.
     
  2. Follow the on-screen instructions to download and install your application. 
  3. Create a new six-digit PIN. This PIN is required whenever you log in to the Mobile Security website to remotely manage your smartphone.
  4. Select Register.
  5. Review your information in the Mobile Security Welcome pages, and then select Finish.

Related Information

To use McAfee All Access to protect all the devices in your home:

  1. If you are not already in My Account, open a web browser and go to: http://home.mcafee.com.
  2. Log in to your My Account page using your McAfee email and password.
  3. Click the (+) icon.
  4. Choose the device type you want to protect. You will be able to install applications on the device you are on or send links to your friends and family, so they can protect their devices.