McAfee Mobile Security common questions


Environment

Affected Products:
McAfee Mobile Security

Affected Mobile Devices:
Android
BlackBerry
Symbian

Summary

Installation and Subscription

How do I get McAfee Mobile Security (MMS)?
Go to your mobile device online store (Android Market or BlackBerry App World) and search for McAfee Mobile Security (MMS).

You can also download the MMS application at http://www.McAfeeMobileSecurity.com/mobile on your mobile device browser. For more information, see TS101406.


How do I get started with MMS?
After you download MMS, follow the on-screen instructions to install the application.
You can use your existing McAfee account email address and password or you can select to create a new account. Your mobile device and data are then protected for as long as you subscribe to Mobile Security.

For details on MMS registration, see TS101880.

 
How can I access my MMS account online?
You can easily access and manage MMS accounts online using either of the following methods:

From the McAfee Website (http://home.mcafee.com):
 
1. Log in with your McAfee email address and password.
2. Click My Account.
3. Select the appropriate device you want to manage.

NOTE: Not all MMS features are available at this location. For example, showing the backup data is not available. The View Backup Data button will redirect you to https://www.mcafeemobilesecurity.com/.
 
From the Mobile Security website (http://www.mcafeemobilesecurity.com/):
 
1. Log in with your McAfee email address and password.
2. Select the appropriate device you want to manage.

NOTE: For older accounts, you can log in with the Phone Number and 6-digit PIN.

Can I install MMS on my memory card?
No, MMS does not install on memory cards. MMS installs on your mobile device’s onboard memory.
 

I have several phones - can I add each to my account?
Your MMS subscription can only be used on one device.

NOTE:  If you have an MMS package that was first activated with MMS version 3.2 and was activated between Feb 5 and Feb 20, MMS will allow you to protect several devices because it has several licenses available.


I am replacing my old phone - can I use my old account for my new phone?
Yes, as long as you use the same account credentials. Ensure you have all the needed credentials, such as the McAfee email address and password, as well the MMS PIN during activation. For more information, see TS101148.

IMPORTANT: After you change the device associated with your account, your old device is no longer protected by MMS.


I am changing my phone number - can I keep my MMS account?
Yes. See article TS101148 for more information.


How do I subscribe to MMS?
MMS comes with a free 14-day trial.
At the end of the trial, you are prompted to subscribe. You can view the payment options and subscribe from the application on your mobile device or from the McAfee website.


How much does it cost to subscribe to MMS?
For pricing and subscription details, go to https://www.mcafeemobilesecurity.com/buy/.


Is it easy to uninstall MMS?
On Symbian devices, you must type your PIN before you can uninstall the application.
On Android, you can select MMS as a device admin application. This makes MMS more reliable, and it becomes difficult for anyone to uninstall MMS without a PIN/password.
On a BlackBerry device, you are prompted to download an Uninstall Protection Add-on (UPA) when you install the MMS application.

 
Using MMS

Will MMS work on my phone?
MMS runs on many major mobile device operating systems, including: 
  • Google Android
  • BlackBerry
  • Symbian OS
  • Google Android tablets

Will MMS drain my battery faster?
Battery drain is negligible. With normal use, the device battery drains only five percent faster when MMS is installed.
If you have an Android tablet that is not push-enabled, your battery might drain faster because of higher data use. Also, your battery might drain faster if you have automatic scan enabled.


Can I customize MMS to suit my preferences?
Yes. MMS offers many customizable settings. For example:
  • You can set MMS to automatically back up important data such as contacts and text messages.
  • You can modify the Call and SMS Filter setting depending on your preferences.
  • You can also customize how MMS protects you against viruses and spyware. You can decide how often McAfee scans for malware, which parts of the phone are scanned, and which events prompt an automatic anti-virus scan.
  • You can also set how often MMS updates its protection, and much more.

Can MMS protect my SIM card too?
No, MMS does not provide security for your SIM card. If you lose your device and your SIM card, you can use MMS to protect your device. You can call your wireless service provider to disable the SIM card.


Am I guaranteed to get my phone back?
Unfortunately, McAfee cannot guarantee that you will get your mobile device back. We recommend that you back up your data automatically so you can always access your important information.

If you lose your mobile device, remotely lock your phone to make it inaccessible.

Security Scan

What kind of malicious software does MMS detect?
MMS protects your mobile device from mobile malware and other digital threats including viruses, worms, spyware, key loggers, bots, and potentially unwanted programs. 

NOTE: If you use an Android device, MMS also blocks access to risky sites when using the default Android web browser.


How often does MMS scan for viruses?
MMS automatically scans your device in real-time. When you receive a message, access a file, or install an application, it is scanned instantly. In addition, MMS scans your device on a set schedule. If you suspect your mobile device is infected, you can run a manual scan at any time.


Which parts of the device does MMS scan?
Scanning checks the file system on your mobile device. This includes messages, pictures, installed applications, and compressed files.

NOTE: Protection features might vary by device. 


Does MMS scan message content and attachments?
Yes. McAfee scans messages, SMS, MMS, email, and attachments as soon as they arrive on your device.

NOTE: SMS and MMS messages are not scanned on BlackBerry devices, and email is not scanned on Android devices.


Does MMS detect viruses on the memory card?
Yes. MMS does scan content on your SD memory card. You can configure MMS to scan each SD memory card inserted in your device.


Can MMS stop over the air hacking attempts?
McAfee stops you from downloading malicious and infected applications. MMS also protects you from risky websites you might access on your mobile browser. It does not block communication sent with Wi-Fi, Bluetooth, or IRDA interfaces.


What happens when MMS detects a virus?
MMS shows a full screen warning and lets you delete, quarantine, repair, or ignore the infected file. You can decide when you are notified about threats and how you want to respond to them.

NOTE: If you have an Android or BlackBerry device, you cannot repair infected files, only delete or ignore them.


I ignored a virus warning earlier - how can I remove the virus?
You can run a manual scan to see the warning again. If you ignore a malicious application, MMS automatically reminds you to deal with the threat the next time you restart, or when a scheduled system scan is performed.


I have not checked for MMS updates in a while - am I still protected?
Yes, Mobile Protection keeps your protection up to date by updating the DAT files automatically and frequently. You can set MMS to update at intervals that are convenient for you. You can also check for updates any time from the application menu.


How can I see when MMS was last updated?
You can view the log file from the application menu to see all events related to MMS. Events such as your last scan, last update, and any virus detections are shown in the log file. You can also reset the log file whenever you want. 


How much space do protection updates need?
Protection updates are less than 5 KB. Remember, you can always change the update frequency in the application settings.


Application Protection
IMPORTANT: The App Protection feature is available only on Android devices with MMS Security 2.0 installed.
 
What is App Protection?
App Protection checks your mobile device applications and lets you know the type of personal data and device functions they can access and change. For example, some applications can access your location, contacts, network, calendar, and passwords; others can access your microphone, camera, or GPS.

With App Protection you get intelligent and up-to-date information about your applications. The icons show the type of information the application can access from your device. You can keep applications you trust and remove those you think are sharing too much personal data. 
 
 
What can App Protection tell me about an application on my mobile device?
App Protection provides descriptions of the types of personal data or functions an application can access on your mobile device. 

 
Why are some applications trusted before I review them?
App Protection automatically trusts the following:
  • McAfee applications
  • Applications that do not access your personal data
  • Applications that are preloaded by your device manufacturer
  • Applications that are part of the Android operating system

Does a trusted application need to be reviewed again after I update it?
If you update a trusted application that has access to your personal data, App Protection will ask you to review it. 


I think one of my applications is accessing too much data - what can I do?
If you find out that an application can access more personal data or device functions than you originally thought, App Protection lets you quickly remove it from your mobile device. 


Does App Protection scan my mobile device for viruses and other threats?
App Protection does not scan your device for threats like viruses, Trojans, or spyware. However, the Security Scan feature scans your device for threats and keeps you protected.

 
Locking

Can I lock my device remotely if it is lost or stolen?
Yes. You can send text messages to your mobile device to control it remotely. To lock your device, send Secure lock PIN. For example, Secure lock 123456

You can display a message on your locked device by sending Secure lock PIN MESSAGE. For example, Secure lock 123456 Please contact 1-800-555-5555 to return.
 
 
What is the difference between the built-in lock on my mobile device and the MMS lock?
The MMS lock lets you control your mobile device remotely. It also lets you display a message on the mobile device to request its return.

Additionally, it tells you when your mobile device is locked so you have peace of mind knowing that your mobile device is really protected.
 
 
Tracking

I have the thief's devicenumber - what can I do?
McAfee recommends that you file a report with the police.
 
 
What does MMS track?
MMS lets you track all activity on your mobile device. You can see when a new SIM card is inserted in your device on the Track page. You can also use the backup feature to track all sent and received text messages and see all incoming and outgoing calls. This gives you a record of your own usage or tracks down a thief's device number.
 
 
Can I track the geographical location of my mobile device?
Yes, you can view your mobile device's location in real time from the MMS website. Go to our website, log in, and click Location.

 
Backup, Upload, Restore, and Wipe

What data can I back up, upload, restore, and wipe?
  • Back up: Contacts, text messages, call logs, and calendar items.
  • Upload: Photos and videos.
  • Restore: Contacts, text messages, and calendar items.
  • Wipe: Contacts, text messages, email messages, calendar items, photos, videos, and your memory card.
     
How can I back up my data?
You can back up data from your mobile device or from the MMS website. You can also set up your MMS application to back up your data automatically. Here’s how:
  • Manual Backup from your mobile device: From the MMS application on your mobile device, select Backup, and then choose the data you want to back up.
  • Manual Backup from the MMS website: Log into the MMS website, select Backup, and then choose the data you want to back up.
  • Auto Backup: From the MMS application on your mobile device, select Backup. From the Settings menu, select Auto Backup, and then choose how often you want to back up automatically. Only new data will be backed up, so you do not have to worry about excessive GPRS usage.
NOTE: If you have an Android or BlackBerry device, Auto-Backup will be performed once a day. To preserve battery life, Auto-Backup is done only when device is being charged.

 
Do I incur any data charges when I back up or restore my data?
There is no extra charge for using MMS to back up or restore your data. However, depending on your data plan, you might incur additional data charges from your wireless service provider. Also, if you are outside Singapore, the US, and the UK, your operator might charge for international text messages when commands are sent from the website to your mobile device.
 
 
Call and SMS Filter
IMPORTANT: The Call and Message Filter feature is available for Android smartphones and Android tablets that can make calls. On a BlackBerry device, the feature is called Call Filter, and you can only block calls.
 
What is Call and SMS Filter?
The Call and Message Filter lets you block calls and text messages from unwanted numbers. You can choose the phone numbers that should be blocked, or allow only those numbers to call or text you. 
 
 
How can I add new numbers to the Call and SMS Filter?
The Call and Message Filter lets you import numbers from your call logs, message list, or contacts. You can also enter the numbers manually. 
 
 
What is a YesList and NoList?
  • A YesList is a list of phone numbers that can call or text you.
  • NoList is a list of phone numbers that are blocked from calling or texting you. 

How does the Call and SMS Filter block a call?
When the Call and Message Filter identifies that a call is from a number on the NoList, the call is either forwarded to your voicemail, or is rejected. If the call is rejected, the caller will hear a busy tone. You can change the blocking settings from the Call and Message Filter settings. You can also see all blocked calls in the Log. 
 
How does the Call and SMS Filter block a text message?
When the Call and Message Filter identifies that a text message is from a number on the NoList, the text is either deleted or moved to a folder you define. You can change the blocking settings from the Call and Message Filter settings. You can also see the blocked text messages in the Log.

NOTE: Even though the Call and Message Filter blocks the text message, it is still delivered to your device, and some wireless service providers might charge you for incoming text messages.


Web Protection
IMPORTANT: Features described in this section are applicable only to users with MMS installed on Android devices.
 
How does MMS protect me against malicious websites and phishing attempts?
When you surf the Internet using your Android browser, McAfee automatically blocks malicious websites using McAfee SiteAdvisor technology. SiteAdvisor gives you real-time protection against mobile phishing and browser exploits. In addition, MMS provides website safety ratings for each site you visit.
 
 
How often does McAfee update its protection against newly created risky sites?
McAfee detects thousands of new threats each day and updates its site ratings database every hour. In addition, MMS includes daily protection updates for known browser threats.

 
Miscellaneous

How safe is my data?
Our servers and communications use technology that has standards as high as those used by banks or credit card companies. Some of MMS technology was initially developed for police and military use, and has all the necessary encryption and communication security to ensure no one can view your private content - not even our staff. There have been no reported cases of data privacy or integrity loss. You have total control; data is uploaded only if you choose to upload it. 

If you have concerns, you can choose not to use the data upload feature.
 
 
I am worried about data charges - will I be using 3G or GPRS on MMS?
We use a data connection to update your protection and backup and restore your data, so you might incur data charges. However, you can decide how often protection updates occur and when to back up or restore your data to minimize the data charges. Check your data usage terms and rates with your wireless service provider. There might also be minimal data usage when your mobile device informs the server of its status, such as whether the mobile device is locked. 
 
 
What is 3G or GPRS?
General Packet Radio Service (GPRS) and 3G are data services for your mobile device. They allow you to use the Internet, send Multimedia Messaging Services (MMS) messages, and other activities that require data transfer on your mobile device.
 
 
How do I set up 3G or GPRS?
Newer mobile devices have 3G or GPRS set up for you. If your mobile device does not, please call your wireless service provider to help you set it up.
 
 
Is there a list of all remote commands?
You can use the following remote commands to send to your device. 
 
Function
Command
Example
Lock your device
Secure lock [PIN]
Secure lock 123456
Change your locked screen message
Secure lock [PIN] [MESSAGE]
Secure lock 123456 Please contact 1-800-555-5555 to return
Receive a text message with a link to track your device’s location
Secure locate [PIN]
Secure locate 123456
Erase your device’s data
Secure wipe [PIN]
Secure wipe 123456


Wi-Fi Security
MMS Wi-Fi Security informs you whether you are connected to a secure or unsecure Wi-Fi network. This prevents intruders from listening in on your web traffic by periodically performing Address Resolution Protocol spoofing detection.

Wi-Fi security is under the Web Security component, and can be enabled/disabled from Web Security Settings. By default, this protection is enabled (On).
 
A Toast message displays when your device is connected to a Wi-Fi network, and tells you if the connection is secure or unsecure.

Another Toast message displays when MMS detects any security issue with the Wi-Fi network, and may automatically disconnect you for your protection. This enables you to check and verify your connection. Once verified, you can always reconnect to your preferred Wi-Fi network.

 

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