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Common questions about Locking and Unlocking in McAfee WaveSecure and McAfee Mobile Security


Environment

Affected Products:
McAfee WaveSecure
McAfee Mobile Security

Affected Mobile Devices:
Android
Blackberry
Symbian

Summary

This article provides answers to frequently asked questions about using McAfee WaveSecure and McAfee Mobile Security to lock and unlock your mobile device.

If you are unable to unlock your device using the steps in this article, see TS101258.


Does McAfee guarantee that my phone will be recovered if stolen?
No. Unfortunately, no product can guarantee that you will get your phone back. If a thief throws your phone away or physically destroys the handset, there is no way that WaveSecure or McAfee Mobile Security (or any other product) can help you recover that phone. McAfee advises that you regularly back up your data so you will always have a copy if your phone is lost or stolen.

If your phone is lost or stolen, you can use WaveSecure or McAfee Mobile Security to lock it so that it is worthless to a thief. If a thief changes the SIM card, both applications track the phone number so you can report it to the proper authorities.


What happens if I enable 'Autolock on SIM Change'?
For GSM handsets that allow you to change SIM cards, WaveSecure and McAfee Mobile Security protects the phone in the event the SIM is changed without your knowledge. If you enable this option, your handset will automatically lock when the SIM card is changed to an "unsafe" SIM. As a precaution, you will receive an email when the SIM is changed, and your designated buddies will receive a notification with the new number. 

NOTE: This feature is enabled at all times for MMS.


Can I send an SMS message to lock my phone?
Yes, you can control your phone remotely using text messages.

This table explains the available commands:

Feature Command Notes
Lock Secure lock <PIN> Example: Secure lock 123456
Customize the lock screen Secure lock Message <PIN> This command changes the message on the lock screen.
Example: Secure lock message 123456
                  Please call 911 to return this phone
Locate Secure locate <PIN> This command generates an SMS response to track the current location of the phone.
Example: Secure locate 123456
Wipe Secure wipe <PIN> This command erases the data on the phone.
Example: Secure wipe 123456

NOTE: This is applicable only for older MMS accounts whose username is the phone number.


What is the difference between the built-in lock on my handset and the WaveSecure/Mobile Security device lock?
WaveSecure and Mobile Security provide a much more intelligent locking mechanism than what is built into your phone. Both allow you to remotely control your phone by text message or from a website. You can also customize the message on the device to urge the person to return the phone, or give the phone to authorities.

You can also access the WaveSecure or Mobile Security website to confirm that your phone has been locked. The screen will display a message similar to the following:
 

This device has been locked. Please contact
+4135551234 to return the device.
Press menu to enter your PIN and unlock the
device.


NOTE: iOS devices do not have a lock feature.