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How to change the six-digit PIN for Mobile Security


McAfee Mobile Security

Google Android
RIM BlackBerry


This article will help you change your six-digit PIN. This process requires that you know your previous six-digit PIN to authenticate the PIN change.


NOTE: Ensure that Mobile Security is properly installed on your device and that your subscription is up to date before proceeding.

To change the six-digit PIN from your mobile device
  1. Open Mobile Security.
  2. Tap Settings.
  3. Tap General Settings.
  4. Tap Change PIN and follow the on-screen instructions.

To reset the six-digit PIN from the web portal

  1. Go to https://www.mcafeemobilesecurity.com.
  2. Log in using your Mobile Security user name and PIN, or your McAfee email address and password.
  3. Select Settings.
  4. Select General Settings.
  5. Select Change PIN and follow the on-screen instructions.


If you have forgotten your previous six-digit PIN, or the PIN you are trying is not working, request PIN reset instructions:
  1. Go to: https://www.mcafeemobilesecurity.com.
  2. Click Forgot your PIN at the top of the page.
    A link with PIN reset instructions is the sent to your registered email.
  3. Follow the instructions to reset the PIN.

Related Information

 If you are unable to change the six-digit PIN, contact McAfee Support at http://service.mcafee.com with the following information:
  • Name of the application (Mobile Security).
  • Your username (phone number for smartphone and email address for tablet).
  • Your registered email address or McAfee Account.
  • The IMEI/MEID number of your device (Android ID for tablets).
  • Your registered buddy name and email address for verification.