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How to change the six-digit PIN for Mobile Security or WaveSecure


Environment

Affected Products:
McAfee Mobile Security
McAfee WaveSecure


Affected Platform:
Google Android
RIM BlackBerry
Symbian

Summary

 This article will assist you in changing your six-digit PIN. This process requires that you know your previous six-digit PIN to authenticate the PIN change.


Solution

NOTE: Ensure that Mobile Security or WaveSecure is properly installed on your device and that your subscription is up to date before proceeding.

To change the six-digit PIN from your mobile device

  1. Open Mobile Security or WaveSecure.
  2. Tap Settings.
  3. Tap General Settings.
  4. Tap Change PINand follow the on-screen instructions.

To reset the six-digit PIN from the web portal

  1. Go to https://www.mcafeemobilesecurity.com for Mobile Security or https://www.wavesecure.com for WaveSecure.
  2. Log in using either your Mobile Security or WaveSecure user name and PIN, or your McAfee email address and password.
  3. Select Settings.
  4. Select General Settings.
  5. Select Change PIN and follow the on-screen instructions


 

Workaround

If you have forgotten your previous six-digit PIN, or the PIN you are trying is not working, request PIN reset instructions:

  1. Go to either of the following:
     
    For Mobile Securityhttps://www.mcafeemobilesecurity.com
    For WaveSecurehttps://www.wavesecure.com
     
  2. Click Forgot your PIN at the top of the page.
    A link with PIN reset instructions is the sent to your registered email.
  3. Follow the instructions to reset the PIN.

Related Information

 If you are unable to change the six-digit PIN, contact McAfee Support at http://service.mcafee.com with the following information:

  • Name of the application. In other words, WaveSecure or Mobile Security.
  • Your username (phone number for smartphone and email address for tablet).
  • Your registered email address or McAfee Account.
  • The IMEI/MEID number of your device (Android ID for tablets).
  • Your registered buddy name and email address for verification.