How do I cancel the automatic renewal option on my account?

Summary: This document explains the McAfee Always On Protection program, or automatic renewal, and how to cancel it if desired.

Description

All paid subscription services are automatically enrolled in the McAfee Always On Protection program which includes automatic renewal for your account. This feature ensures your virus protection is not interrupted. Without the auto-renewal feature, you would no longer be protected when your license expires.

For more details about the McAfee Always On Protection program, click the link below:

http://service.mcafee.com/FAQDocument.aspx?id=CS40083&lc=1033

Solution

Contact Customer Service

For maximum security, McAfee recommends that you participate in the Always On Protection program and automatically renew your subscription.

If you wish to opt out of the program, you must contact McAfee Customer Service using one of the methods below:

NOTE: Please be sure to have the email address you used to register the product when you contact McAfee Customer Service.

Chat
  1. Open your web browser and go to:

    http://service.mcafee.com

     
  2. Click the Go To Customer Service link.
  3. On the left side, click Chat and Email.
  4. Use the drop-down menu to select your country and click Next.
  5. Select Free Internet Chat and click Next.
  6. Complete the Chat information form and click Submit.
  7. Note the Service Request number, and click Download Chat Client.
  8. Click Yes or Grant if prompted. You will be connected to a customer service agent as soon as possible.
Email
  1. Open your web browser and go to:

    http://service.mcafee.com

     
  2. Click the Go To Customer Service link.
  3. On the left side, click Chat and Email.
  4. Use the drop-down menu to select your country and click Next.
  5. Select Free Email Support and click Next.
  6. Complete the Email information form and click Submit.
  7. Note the Service Request number. A customer service agent will respond within 48 hours.
Phone
  1. Open your web browser and go to:

    http://service.mcafee.com

     
  2. Click the Go To Customer Service link.
  3. On the left side, click Telephone Customer Service.
  4. Use the drop-down menu to select your country and click Next.
  5. You will be presented with the Customer Service contact number and the hours of operation. If you must contact Customer Service outside of these hours, please use our Free Internet Chat or Free Email Support.

Last Modified: 03/25/08
Modified by: WHudson

Rate this document   
Did this article resolve your issue?
 
Please provide any comments below