How do I renew my McAfee software?


Issue Description

If you have a subscription for McAfee products, you are entitled to updates and upgrades for the life of the subscription.

All subscription products are automatically enrolled in the McAfee Auto-Renewal program upon purchase. For more details, please read
the End User License agreement (EULA).

One month before your subscription is scheduled to expire, the credit card on file for your account will be automatically billed and your subscription will be extended for another year. 

If your auto-renewal has been disabled, you will receive a message 11 months after you installed the product to inform you that your license is about to expire. You can then choose to renew your license for another year or purchase an upgrade. For details on Auto-Renewal, including enabling or disabling the service, please see CS40083.

Solution

Renewing a subscription
If you chose to cancel the Auto-Renewal for your subscription products, you will be reminded one month before the subscription expires that it is time to renew.

  1. Go to http://home.mcafee.com.
  2. Log in using the email address and password you registered with.
  3. Mouse over My Account and select Subscriptions.
  4. Click Renew for the appropriate service.
  5. Follow the prompts and, if requested, type your billing information.

    NOTE: Your subscription will be renewed at the current price unless a special price is offered to you.
     
  6. After completing the renewal process, you see a confirmation of the purchase. You can print this for your records now, or access your purchase history later by visiting the Subscriptions page again.


Renewing Expired Products
If you purchase a renewal license after your product has expired, you see a popup message stating that your McAfee software has expired. Because the expired software cannot receive updates, it also cannot receive notification that the expiration date has changed and you will continue to receive this message after you renew your license. To stop receiving this message, you must uninstall your McAfee software and then reinstall it.

If you receive a message that your license has expired less then 11 months after the license was purchased, or for help with the renewal process please contact McAfee Customer Service by Chat or Phone.

 

Previous Document ID

5538

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