What is Intel Security's refund policy?Issue Description
Intel Security Refund Policy
Intel offers a money-back guarantee on most McAfee branded consumer products if you are not satisfied with your product for any reason. However, eligibility for a refund depends on a number of factors including, but not limited to, the type of product, subscription term, duration since purchase, where it was purchased, etc.
Shipping, handling, and any applicable tax are not refundable except in certain states and countries where these items are refundable. If you receive a refund for your purchase you are obligated to uninstall the software. In addition the license might, in Intel Security's sole discretion, be disabled to prevent further use.
Who is eligible
Annual subscribers to a McAfee Consumer or the Small Business Security product that make a request within 30 days of a product purchase. Intel Security does not provide partial refunds. The 30-day money back guarantee is not available for monthly subscribers.
If you are an individual user, and have acquired the products or services covered under this program for your personal or small business use, you can cancel your purchase from Intel Security and obtain a refund within a set time frame from the original purchase. If the purchase is outside of the following time frames, the refund will be denied.
- 30 days for Annual Subscription Services
- 30 days for Retail Products
If your annual subscription has been automatically renewed, Intel Security will gladly provide you a full refund if your request is made within 60 days of being charged.
For users who purchased products from a retail store, see the instructions in CS41481
Who is not eligible
Monthly subscribers—individual users who cancel their monthly membership will no longer be charged in the next month of their subscription.
Customers from the Netherlands
The above does not apply for Dutch customers; Customers from the Netherlands are required to contact Customer Service for more details.
How to Contact Customer Service
Intel Security strives to deliver quality products, service, and support. If you are within the time frame for a refund and would like to request a refund, or you are from the Netherlands, contact one of our customer service representatives at our Customer Service Homepage: https://service.mcafee.com/ContactCustomerService.aspx?lc=1033&sg=CS&pt=1
In accordance with the license agreement, after you receive your refund you must delete all program files for the product that you return. For uninstall instructions, see the following articles:
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